Which of the following is a key element of a configuration management plan?

A configuration management plan is focused on ensuring that an organization’s systems and software are consistently controlled and monitored throughout their lifecycle. One of the key elements of such a plan is the implementation details for changes. This includes defining how changes to the system will be proposed, evaluated, approved, and documented. By having clear procedures for implementing changes, organizations can maintain the integrity, security, and performance of their systems. This element aligns with the objectives of configuration management to establish baselines, track changes, and enforce policies that govern the system’s configuration.

While the other options touch upon different areas of organizational operations, they do not pertain directly to the core focus of a configuration management plan. Employee performance reviews, for example, relate more to human resources and personnel management, customer service procedures are about operational support and user engagement, and product marketing strategies focus on how products are presented to the market. These aspects, while important in their own right, do not contribute to the structured management of configuration processes, which is essential for the effective governance of IT assets.