Which of the following standards focuses on enhancing customer satisfaction?

The standard that focuses on enhancing customer satisfaction is ISO 9001. This standard is part of the ISO 9000 family and is specifically designed for quality management systems (QMS). It emphasizes the importance of meeting customer requirements and enhancing customer satisfaction through continuous improvement and effective management processes.

ISO 9001 helps organizations establish processes to ensure quality in their products and services, thereby promoting a consistent approach to quality that ultimately leads to increased customer trust and loyalty. The foundation of ISO 9001 is rooted in principles such as customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision-making, relationship management, and the importance of a systematic process can yield consistent and measurable outcomes.

In contrast, other standards mentioned do not primarily focus on customer satisfaction. For instance, ISO 19011 provides guidelines for auditing management systems, ISO 27002 offers best practices for information security management, and ISO/IEC 38500 deals with the governance of IT. While these standards serve important purposes within their respective domains, they do not specifically aim at enhancing customer satisfaction in the way ISO 9001 does.