Which standard provides a framework for software maintenance activities?

The correct choice, ISO/IEC 14764, is relevant to software maintenance activities because it specifically outlines processes, responsibilities, and structures necessary for effective software maintenance. This standard provides guidelines that help organizations manage the software lifecycle, ensuring that software continues to meet user needs and quality standards even after its initial deployment. It addresses different types of maintenance, such as corrective, adaptive, perfective, and preventive maintenance, and discusses best practices that can enhance the reliability and functionality of software products over time.

ISO/IEC 14764 also helps organizations establish metrics for measuring the success of maintenance activities, which is crucial for continuous improvement in software quality. This can lead to enhanced user satisfaction and reduced costs associated with unplanned outages or poor software performance.

In contrast, other standards mentioned do not focus specifically on software maintenance. ISO 9001 pertains to quality management systems, ISO/IEC 27001 is centered on information security management systems, and ISO 31000 provides principles and guidelines for risk management. While these standards can contribute to overall organizational effectiveness, they do not address the specific needs and practices related to software maintenance. Hence, they are not suitable choices for providing a framework specifically for maintenance activities in software contexts.